Tuesday, November 17
11:00am - 11:30am

How to Be a Standout Leader During Uncertain Times
Efficiently leading teams amid unpredictability has become the new normal across the retail industry. However, the speed and agility used to react to challenges, implement reopening strategies and support long-term operational plans will be major differentiators — and define successful leaders — going forward.

Learn how retail executives are rising to the challenge, especially when working and managing teams remotely, keeping up workforce morale and communication, sharpening and learning new skills, and approaching responsibilities in new ways. 

Tuesday, November 17
4:30pm - 5:00pm
Shopper Accommodations 2.0: Raising the Bar on Store Sanitization 

The need to avoid the spread of germs and bacteria has put a white-hot spotlight on store sanitization efforts. Retailers across the board are stepping up sanitation efforts across stores and shared spaces, including fitting rooms, restrooms and in-store cafes. Learn about the new equipment and processes, such as UV lighting, that are being used in the quest to deliver safer shopping environments.

Wednesday, November 18
11:00am - 11:30am
The Store of the Future: The Evolution of Experiential Retail and Store Formats  
What will the retail experiences of the future be like? Learn how brick-and-mortar stores are evolving to meet the challenges of the new normal.  Retail experts will discuss the future of experiential retail and how to balance design elements, touchless innovations and technology to drive experiences  that will build trust and drive shoppers into the stores.

Wednesday, November 18
4:30pm - 5:00pm 
Key Takeaways from the Pandemic
The pandemic left a lasting impression on retailers industry-wide. A panel of retailers share their takeaways on meeting the challenges posed by COVID-19, and how the pandemic has reshaped their future operations.